Client Experience Specialist Full Time

Job description

ShiftGrit is growing rapidly – and looking to expand our Calgary-based team!.

We strive to achieve the audacious goal of creating an unparalleled therapeutic experience for our clients. We are game changers in our industry, and we see ourselves as more than just a traditional psychology clinic; we are here to create a community of custom-built realities. We operate in the realms of both life optimization and treatment of clinical concerns.

THE OPPORTUNITY

Our Sales and Customer Service Specialist provides the first line of contact when people need to communicate with us, whether it is to schedule an appointment, to have questions answered, or to follow up after their appointment. What this really means is that you play a huge, important part in people’s experience with our company, from the first telephone call or email to the final follow-up.

Innovation in action

ShiftGrit is incredibly innovative and forward-thinking. This means there are plenty of opportunities for our staff to contribute to, or even develop, their special projects. This might include podcasts, blogs, community events, and hosting training sessions. We are excited to hear your ideas.

You will get to be part of a change, striving towards an elevated client experience. Each member of our team is unique and knowledgeable, and we vibe really well together to push this whole thing forward. Come be part of it.

We’ve got you covered:

• You’ll join our team with paid vacation, STAT holiday pay and health benefits(upon meeting the requirements for minimum working hours).
• We provide ongoing training for our whole team so you get the support you need. We have invested a lot into making sure our employees have the tools they need to help their clients.
• Advancement opportunities.

ROLE RESPONSIBILITIES

• Handle a large volume of inbound and outbound calls & emails promptly
  ● Build sustainable relationships and engage customers by going above and beyond
  ● Identify customers’ needs, clarify information and provide solutions and/or alternatives
  ● Booking and rebooking clients through our booking system
  ● Maintained required sales closing ratios and other related key results(inbound and outbound)
  ● Seize opportunities to cross-sell services
• Maintain and improve, quality results by adhering to standards and guidelines; recommending improved procedures
• Attention to client confidentiality and security
  ● Processing client payments, invoicing as required & billing insurance companies, and other third parties as required
  ● Ensure the cleanliness of the office
  ● Other duties as required

WHO WE’RE LOOKING FOR:

You’ll fit right in here if you have the following qualities:

• Driven – You love what you do, and you do it well. You work hard to give your clients the support they need and are excited about moving ideas forward.
• Agile – You work well independently and also contribute actively in a team setting.
• Self-motivated – You take initiative and are excited to steer your career forward. We love providing support and training, but we also expect you to take the initiative in providing the highest level of client care possible.
• Problem-solving – At Shift, we are goal-oriented and solution-focused. We need our team to be able to problem-solve in different scenarios with different clients to ensure that we are delivering the best we can to our clients.
• Embraces feedback – We provide consistent feedback, coaching and mentorship, so it’s important for you to be open to receiving this and integrating it into your day-to-day.
  We value open communication, so we also expect our team members to provide insight on company initiatives.
• Clear priorities – Our top priority is our client experience and their outcomes. Our clientele is goal-oriented and looking for actionable change in a timely manner.
• Excellent oral and written communication skills
• Ability to work in person
• Open Availability – This position requires the ability to work weekdays, evenings, and Saturdays, and the occasional holiday.

Specific Qualifications & Skills

• Positive customer service & sales attitude
  ● 1 + years of sales experience preferred
  ● Strong active listening skills and verbal & written communication skills
  ● Ability to work well under pressure
  ● Adept at problem-solving and conflict resolution
  ● Ability to multitask, manage time and prioritize with attention to detail
  ● Attention to detail
• Curiosity and willingness to learn
  ● Technologically capable, including strong typing skills and adept at email correspondence
  ● Available and able to work in Calgary, Alberta.

Compensation

$17-19.00 per hour to start, depending on work experience and skillset, with access to additional incentives as the role progresses.

Working hours

Scheduled shifts may fall between 8:00 AM and 9:00 PM Monday to Saturday. We are closed for all Alberta Statutory Holidays. Hours may change seasonally.

This role is based solely out of our physical locations and will require the applicant to interact with clients both in person and virtually.

How To Apply

Please submit both a resume and cover letter. We thank all applicants for applying, however, only those selected for an interview will be contacted.

ShiftGrit is an equal opportunity employer who believes in, and wholly supports, the intent of the Human Rights Act. We are an equal opportunity employer and employee personnel without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, sex
(including pregnancy and breastfeeding), or sexual orientation.

At this time, we are only accepting applications from candidates who are legally authorized to work in Canada.

Job Types: Full-time, Permanent

Pay: From $17.00 per hour

Expected hours: 20 – 37.5 per week

Benefits:

• Company events

Flexible language requirement:

• French is not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application question(s):

• This job requires applicants to be above the age of 18. Are you 18 years of age or older?
• Please let us know what your availability is for daytime and evening shifts for each day of the week. Additionally, please let us know if this availability is stable or if it is likely to change in the near future.

Experience:

• Administrative: 1 year (required)
• Sales: 1 year (required)

Work Location: In person